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Our Policies

Policies

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At Groovy Grooming, we are committed to providing a safe, enjoyable, and stress-free grooming experience for all our furry clients. To ensure the well-being of all pets in our care and the smooth operation of our services, we have established the following policies. By booking an appointment with us, you agree to comply with these guidelines.

Vaccinations

To ensure the safety of all pets, we require that all dogs are up to date on vaccinations, including rabies, flea/tick prevention, and heartworm medication. Please make sure your dog is in good health and let us know of any medical conditions before your appointment. We are not responsible for any pre-existing health conditions that may become apparent during grooming. Elderly or fragile dogs are groomed at the owner’s own risk.

Handling Aggressive Dogs

For the safety of both your dog and our team, aggressive dogs may need to be muzzled during the grooming process. If the situation becomes too difficult, we may ask you to pick up your dog early.

What’s Included in Your Grooming

If your pet has any existing health conditions or medical issues (such as heart conditions, epilepsy, or diabetes), please inform us when booking and upon arrival. We strive to accommodate all pets, but we reserve the right to decline service if we feel that grooming could endanger your pet’s health.

Matted Hair Policy

Dogs with matted fur may require extra care and attention. In some cases, this may mean shaving your dog’s coat very short to avoid causing them pain or discomfort. Mats can also hide skin irritations, and while we do our best to minimize discomfort, Groovy Grooming is not liable for skin issues that may be revealed. If you’d like tips on how to prevent matting, we’re happy to help!

Parasite Treatment

If we discover fleas or ticks during your dog’s grooming, we’ll provide a flea bath to eliminate the parasites at an additional cost. Ticks will be carefully removed, and further charges may apply. Please remember, parasites can pose health risks to both pets and humans.

Emergency Care

In the case of an emergency, and if we are unable to reach you, we will seek veterinary care for your dog. Any associated costs will be your responsibility.

Payment & Cancellation Policy

  • Payment is due at the time of service and can be made via cash or credit card.
  • Our prices are a guideline and may vary based on factors such as the size of your dog, coat condition, temperament, and the time involved.
  • Cancellation Fees
    • Less than 48 hours’ notice: 50% of the grooming fee will be charged.
    • Less than 12 hours’ notice or no-show: You will be charged the full grooming fee.
  • If you are more than 20 minutes late, we may need to reschedule your appointment or charge a late fee.

Inclement Weather

We follow Berkeley County public school closures for weather-related cancellations. If you’re unsure, give us a call to confirm whether your appointment is still on.

Photo Consent

By bringing your dog to Groovy Grooming, you give us permission to use their photos and name in our promotional materials. Your pup might just become our next cover star!

 

Thank you for choosing Groovy Grooming! We look forward to providing your pet with a fun, relaxing, and top-quality grooming experience. If you have any questions about our policies or need further clarification, please don’t hesitate to contact us. Groove on in, wag on out!